JOB TITLE: Resource Specialist
REPORTS TO: Director of Services
LOCATION: 25 Van Ness Avenue, Suite 340, San Francisco, CA 94102
STATUS: Full-time, Non-Exempt
The Resource Specialist is part of a service team that responds to immediate needs of San Franciscans who are at risk of becoming homeless, currently homeless or transitioning into housing. Resource Specialists work in collaboration with participants to develop personalized plans; providing linkage to the appropriate resources; and following up to ensure that services have been received. The range of services the Resource Specialist will be linking participants to include: primary health care, dental care, vision care, mental health, addiction and recovery, food, clothing, housing, homeless prevention, communication, transportation, income assistance, identity documentation, and many others. Resource Specialists provide care at our events, in our office during our drop-in hours and scheduled appointments, and in the community via our mobile services and co-located services at other agencies and locations.
Individual Resource and Referral
- Welcome and serve all guests with the highest regard for customer service and dignity
- Quickly assess, problem solve and connect participants to needed services (shelter/housing, medical, mental health and other supportive services in the community or offered on site.
- Collaborate with the service team to support participants by developing individualized plans or service modifications and approaches to ensure services run smoothly
- Assist participants in accessing our vision, dental and denture programs.
- Assist participants in developing online fundraising pages through the HandUp program, help them redeem points and update their profiles.
- Maintain participant intake, case notes and files and other relevant documentation thoroughly and in a timely manner
Counseling, De-Escalation and Crisis Support
- Support clients in a trauma informed way, minimizing opportunities for triggers when possible.
- Actively support participants with escalating behavior in a way that is compassionate and firm ensuring that safety and community agreements are upheld.
- Collaborate with team members and Director of Services to develop behavior plans and other strategies to support participants in accessing services in a safe way.
- Coordinating emergency support when necessary
Events and workshops
- Facilitate workshops that introduce participants to PHC programs and community resources
- Support events team with outreach, set up, and day of support for our quarterly Day of Service Events and other special events.
- Develop positive relationships with service providers, volunteers and other community representatives that support our programming
- Develop new partnerships and resource connections to enhance our programming and impact.
- Collaborate with agencies to stay up to date on current resources in the community and changes in services
- Drive the CareVan to SF locations as determined by Services Team
- Participate in PHC staff meetings, trainings, retreats and agency planning.
- Ability to occasionally work evening and weekend hours
- Other duties as assigned
Education, Experience Requirements
- Experience working with individuals experiencing homelessness, crisis, or direct experience working with another marginalized population
- If no direct experience working with the population, a degree in a related field (social work, psychology, etc.) may be substituted.
- Ability to respond quickly and use good judgment in challenging, unusual or emergency situations
- Sensitivity to and experience working with ethnically, culturally, socially and sexually diverse individuals, communities, agencies, staff and organizations
- Excellent interpersonal and communication skills
- Professionalism, punctuality, flexibility and reliability are imperative
- Excellent organization skills with the ability to prioritize and manage multiple tasks and projects.
- Ability to adapt to a fast moving, time sensitive work environment
- Proficient in Microsoft Office, Outlook and Google Docs
- Bilingual in English and (Spanish, Cantonese or Mandarin) strongly preferred
- Team player and willing and able to help where needed
- Ability to lift and reach for objects and occasionally lift and/or move up to 25 pounds
- Ability to walk up stairs, sit and stand
- Must have close visual acuity to prepare and analyze data, text, and figures
- Ability to type utilizing a computer keyboard and the ability to work at a computer for extended periods of time as a primary job function
Required license or certification:
- Valid Driver’s License
- We are an equal opportunity employer and actively seek to recruit a diverse workforce.
Please e-mail updated resume and cover letter expressing interest in this position and highlighting relevant experience to Carla.Praglin@SFDPH.org.