Title: Day of Services Director
REPORTS TO: CEO, Meghan Freebeck
EMPLOYMENT STATUS: Full-Time, Exempt. Benefits include Medical, Dental, & Vacation. Additional benefits include gym membership, professional development training, and remote opportunities after 1 year of employment .
Project Homeless Connect (PHC) strengthens and utilizes collaborations with city agencies, businesses and organizations to provide comprehensive holistic services, at special events and through continued care, for those who are at risk of becoming homeless, currently homeless or transitioning from shelter to permanent housing.
The Community Days of Services Director is responsible for cultivating and maintaining relationships with individuals, corporations and non-profit organizations to initiate, develop and execute special projects for Project Homeless Connect including: Community Days of Service, and approved new internal and external events. The CDS Director is also responsible for developing, coordinating, and maintaining the upcoming 201819 Accreditation Program, connecting all international PHCs.
- Initiate, develop, manage and report on all special projects including but not limited to: Community Days of Service
- Create, manage and direct all large and small scale service events
- Create detailed event timeline and supervise all staff in execution of timeline
- Manage relationship with Venues, Providers, Lead Volunteers, SFPD, and other significant collaborators
- Plan yearly events calendar
- Serve as the first point of contact for outside projects seeking collaboration and consultation
- Develop internal policy around events to maintain safety and efficiency at events
- Evaluate events’ effectiveness for all audiences and adjust to meet changing needs
- Develop new events to reach each of PHC’s audiences
- Ensure projects have a clear scope and meet the scope objectives
- Liaise with external stakeholders
- Manage event budget
- Manage “PHC Representative” volunteers of each core area of event
- Maintain events manual
- Continue development of new Accreditation program, including business plan, maintaining relationships with external PHCs
- Create Application process and manage all incoming applications and approvals
- Develop Benefits of program
- Supervise Community Day of Service team-members
- Create and foster a team-based atmosphere
- Achieve performance goals through coaching, setting bench-marks for success, staff development, and evaluating performance
- Schedule and attend regular team and one-on-one supervision meetings
- Serve on internal workgroups
- Attend and participate in staff meetings and trainings
- Perform other related duties as assigned by the CEO
- Be available to work evenings and weekends as needed
- Professionally and positively represent PHC
- Represent PHC in community events, networking, and external public relations
- Attend all Director’s meetings, Staff Meetings, and event meetings
COMPETENCIES: (To perform the job successfully, an individual should demonstrate the following competencies):
- Communication, Written: Delivers written communications that have clarity and impact including emails.
- Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
- Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
- Time Management: Organizes and establishes priorities; gets the job done in a timely manner.
- Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.
- Computer Proficiency: Skilled computer-based work tasks; uses technology to enhance job performance.
- Teamwork: Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
- Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.
- Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
- Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
- Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
EDUCATION, KNOWLEDGE AND SKILLS REQUIRED
- Bachelor’s degree in related field
- 4-6 years experience nonprofit experience, and/or project management experience
- Event management experience
- Supervision experience
- Ability to respond quickly and use good judgment in unusual and emergency situations
- Excellent and professional communication skills, both written and oral
- Excellent organization skills
- Ability to converse with diverse populations and socio-economic classes
- Proficient in Microsoft Office, excel
- Adobe Creative Suite, AutoCAD, and Salesforce a plus
- Ability to multi-task and efficiently manage priority action items
- Eye for design and layout
- Experience working with homeless individuals and/or populations
- Ability to lift and reach for objects and occasionally lift and/or move up to 35 pounds
- Ability to walk up stairs, sit and stand
- Must have close visual acuity to prepare and analyze data, text, and figures
- Ability to type utilizing a computer keyboard and the ability to work at a computer for extended periods of time
To Apply: Please send Cover Letter (with earliest available start date) and resume to Meghan.Freebeck@sfdph.org no later than January 31st.