JOB TITLE: Community Coordinator
REPORTS TO: Community Partnerships Manager
LOCATION: 25 Van Ness Avenue, Suite 340, San Francisco, CA 94102
EMPLOYMENT STATUS: Full Time
The Community Coordinator position is responsible for volunteer coordination, in kind donation management, and office administration duties. (S)he will be a part of the community development department that recruits and retains volunteers, works with community partners, and represents PHC. (S)he will also be responsible for maintaining office administrative needs, including but not limited to tech request, conference room scheduling, data entry, new staff on-boarding, and so forth with the support of the CPM.
Manage Recruitment and Retention of Volunteers
- Recruit, cultivate, and retain all levels of volunteers (lead, professional, skilled, lay, EDC, office, data, interns) through outreach and speaking engagements
- Ensure consistent on-boarding protocol for interns and long-term volunteers
- Recruit, cultivate and lead volunteer “Leads” at each event
- Draft social media communications to volunteers with Marketing Associate
- In collaboration with the EDC team, schedule in-office and mobile volunteers and interns
- Demonstrate volunteer appreciation through cards, personalized messages and calls, and other opportunities to connect
- Assess skill set and verify credentials of professional volunteers who wish to contribute at PHC events and in office
Manage online volunteer registration, recruitment, and record keeping
- Work with marketing team to draft/edit all e-mail communications related to volunteer recruitment, openings, and updates
- Maintain and optimize Salesforce database to ensure accurate data and reporting
- Update website content to include relevant information on volunteer opportunities
- Answer all volunteer inquiries over phone, email, and in person
- Operate In-Kind Donation procedures to ensure donated items are recorded properly
- Implement donor appreciation policies and ensure donors receive proper tax deduction letters and ongoing communications
- Pick up and delivery of in-kind donations as needed (must have valid drivers license)
- Count and track in-kind donations
- Maintain organization of in-kind donation program, including sorting, distributing, and cleaning in-kind areas of office space
- Promote for needed in-kind donation items with Marketing Associate, including social media posts, e-newsletters, website updates, and so forth.
- Staff Meetings: reserve space, send email reminders, and follow up with minutes
- Manage the office-wide PHC office calendar, including birthdays, vacations, etc.
- Answer and check general office phone line, direct messages to appropriate staff
- Maintain office files and archives
- Tracking inventory of office supplies and ordering when needed
- Communicate with vendors
- Coordinate office cleaning and facilities repairs, IT-related issues, and potential office expansion with the building’s real estate office development
- Prepare reimbursements
- Track all budget expenditures by maintaining accurate budget records
- Complete all office purchase requisitions, check requests, etc.
- Assist with the administration of HR processes & On-boarding new staff processes
- Conduct quarterly staff safety trainings
- Assist with event set-up and teardown, and other event-related logistics
- Support Acting CEO & CPM as needed
- Perform other duties as assigned and expected of all staff
MINIMUM EDUCATION QUALIFICATION
High School Degree/Diploma preferred. An equivalent combination of relevant experience and/or training may be substituted for education.
KNOWLEDGE, SKILLS, AND ABILITIES
- At least 6 months of professional work experience, preferably in a nonprofit.
- Organized, detail-oriented, and problem-solving skills
- Ability to adapt to a fast-moving, time-sensitive work environment
- Ability to multi-task and manage directives from multiple staff members
- Excellent interpersonal skills and ability to communicate with visitors/callers and staff with patience, courtesy and tact
- Excellent written communication skills
- Familiarity with basic office software (Word, Excel, Outlook, etc.) and office equipment (copy machines, phone systems, etc.)
- This position requires the ability to sit and/or stand for long periods of time.
- Must be able to lift 35 pounds and ability to travel to shelters, events, and other sites.
- Must have valid Drivers’ License
Please send a resume and cover letter to Meghan Freebeck at Meghan.Freebeck@sfdph.org
Project Homeless Connect is an equal employment opportunity employer and all qualified applicants are encouraged to apply. We do not discriminate against applicants on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination.